Our shipments go through rigorous quality check processes before they leave our warehouse, however, there is a slight possibility that the product could get damaged during shipment. We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won’t be accepted in such cases. However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund.
Step 1: Contact our Customer Support team via phone (+216-27-207-777) or email (email@example.com) within 7 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order.
Step 3: In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.